跨境电商卖家该如何引导卖家取消退货?

作为亚马逊卖家,常常会碰到顾客规定申请退货,那麼卖家该怎样正确引导顾客不退换货呢?

跨境电商卖家该如何引导卖家取消退货?

1、毁坏或商品破损

Dear customer

We are sorry to know the product is damage.

Maybe the long shipment make it meet a little accident.

We just a new seller,this product we have loss to sold out,hope you could understand us.

How about we refund $X to you as a compensation and you try to fix the item?

We will improve the wrap in the future,hope you could agree with us.

If you have any other idea,please feel free to let we know.

Nice day!

尊重的消费者,

抱歉,大家获知商品损伤。

可能是长期的运送使它碰到了一点小问题。

我企业刚刚交货,这一商品卖光了,期待您能了解大家。

我们给您X元做为赔付,您能再试着维修一下吗?

将来大家将改善包裝,期待您能愿意大家的作法。

如有哪些其他念头,请随时随地告知大家。

祝你渡过愉快的一天!

2、商品规格不符合

Dear customer

Sorry to know the size is too small/large to you.

But to return this item will cost you lot of shipping fee.It might not worth do it。

How about we refund $X to you as a compensation?The cloth you could sent to your Friend who might suit for it?

Waiting for your reply.

尊重的消费者,

抱歉,您的规格过小/太大。

但退还可能使你提升许多运输费。这或许不值那么做。

我想退回你X美金的酬劳吗?您能够把这方面布赠给您的盆友,他或许会喜爱。

等待回应。

3、缘故未知

Dear customer

Sorry to know you want to return this item.

Could you please let we know the reason?

mybe we could solve it for you,and you do not need trouble to return the item.

So we waiting for your reply.

Nice day.

尊敬的顾客,

对不起,得知您要退货。

您能告诉我们为什么吗?

或许我们能帮你解决这个问题,而且你也不用再担心退货了。

因此我们期待您的答复。

祝您有个愉快的一天。

这仅仅是为了一些订单而争取,其实客户各不相同的原因,卖家可以将原因收集起来进行分析,优化产品和店铺的不足。

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